Privacy Policy

Last updated: 27 December 2025

This Privacy Policy explains how Chapter IX Limited (“we”, “us”, or “our”) collects, uses, and protects your personal data when you access or purchase Calm Back products and services. We are committed to protecting your privacy and handling your data transparently and responsibly.

1. Data Controller

The data controller for Calm Back is Chapter IX Limited, 20 Wenlock Road, London, N1 7GU, United Kingdom.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

– Identification data, such as your name and email address
– Transaction data, including purchase confirmations and payment status (we do not store full payment card details)
– Account or access data related to your purchase of digital products
– Communications you send to us, including support requests
– Technical data such as IP address, browser type, and basic usage information

3. How We Use Your Data

We use your personal data only where necessary and lawful, including to:

– Process payments and deliver digital products
– Send transactional emails such as purchase confirmations
– Provide customer support
– Manage access to purchased content
– Send optional updates or communications where you have explicitly opted in
– Comply with legal, accounting, or regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following legal grounds:

– Performance of a contract (to deliver products you have purchased)
– Legitimate interests (such as maintaining service security and basic analytics)
– Consent (where you have opted in to receive communications)
– Legal obligation (where required by law)

5. Third-Party Services

We use trusted third-party services to operate Calm Back efficiently. These may include:

– Payment processors (such as Stripe and PayPal)
– E-commerce and website services (such as WooCommerce)
– Email and form services (such as WPForms and FluentCRM)

These providers process personal data only as necessary to perform their services and in accordance with their own privacy policies.

6. Cookies and Analytics

Our website may use cookies or similar technologies to support core functionality and basic analytics.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain site features.

7. International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

9. Your Rights

Under UK data protection law, you have rights including:

– The right to access your personal data
– The right to request correction or deletion of your data
– The right to restrict or object to processing
– The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us.

10. Data Security

We implement reasonable technical and organisational measures to protect your personal data.
However, no digital system can be guaranteed to be completely secure.

11. Intellectual Property Notice

Calm Back™, all related content, designs, glyphs, soundscapes, written materials, and companion resources are the intellectual property of Chapter IX Limited. Unauthorised copying, reproduction, distribution, or reuse of any content is strictly prohibited.

12. Disclaimer

Calm Back is a digital wellbeing resource and is not a medical, psychological, or therapeutic treatment.
The content is provided for informational and reflective purposes only. Results may vary. If you are experiencing serious mental health concerns, please seek support from a qualified professional.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.

© 2026 Chapter IX Limited. All rights reserved.
Calm Back™, the 21 bespoke Calm Back glyphs, and all related content (including but not limited to the ebook, journal, soundtrack, and companion materials) are the intellectual property of Chapter IX Limited. Unauthorized copying, reproduction, or distribution is strictly prohibited.

Disclaimer: Calm Back is a digital wellbeing resource, not medical or psychological treatment. The content is drawn from peer-reviewed research and lived experience, but it is provided for informational purposes only. Results will vary. If you are struggling with serious addiction, mental health, or wellbeing concerns, please seek support from a qualified professional.